We have an opportunity for someone with excellent customer services experience and strong interpersonal skills to join us in our Customer and Store Support Team here in Leicester.

The purpose of the role is to be the first point of contact for external and internal customer enquiries, ensuring that the highest level of Customer Experience is achieved and maintained at all times.

The role is responsible for the handling of all day to day enquiries from web and retail customers ensuring that our values and standards are delivered at all time. Assisting customers with their ordering experience, tracking products and taking payment for customer purchases through email, click to chat and telephone. You will also provide support and guidance on issues raised by stores whilst monitoring and checking current administrative process and procedures are followed.

About you

A positive, “can-do” attitude

A passion for delivering exceptional customer service

A great communicator with a natural flair for striking up conversation

Eager to learn and build on your retail and product knowledge

A flexible team player who is always ready to go the extra mile

About us

We put our customers first and we love what we do

The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK boasting over 140 collective stores. The retail portfolio comprises of brands including Watches of Switzerland, Goldsmiths, Mappin & Webb, Watchshop, The Watch Hut and The Watch Lab. We have mono-brand boutiques in partnership with TAG Heuer, Omega and Breitling and a leading presence at Heathrow airport with representation in Terminals 2, 3, 4 and 5.

The business began its exciting global expansion in 2017 with the acquisition of Mayors Jewellers – who have Stores across Florida and Georgia and a history dating back to 1910. Following on from this we have opened a Watches of Switzerland Store, Rolex, Breitling and Omega boutiques at the Wynn Resort in Las Vegas as well as a Watches of Switzerland Store in Soho, New York and the ground-breaking Hudson Yards Development. Next on the agenda is Boston as well as American Dream, New Jersey.

Rewards

Here at The Watches of Switzerland Group, alongside a competitive salary our benefits also include profit related bonus and staff discount. We have internal training and development programmes to nurture you through your career and make the most of your talent. Opportunities are endless!