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Job description


Retail Supervisor - Reid & Sons (3798)

Sales Floor Executive

Reid & Sons - Supervisor 

Mappin & Webb is part of the Watches of Switzerland Group, the largest luxury watch and jewellery retailer in the UK. Our retail brands comprise of Goldsmiths, Watches of Switzerland and independent watch boutiques in partnership with Rolex, Breitling, Tudor, Omega and Tag Heuer.

Our beautiful Mappin & Webb showroom in Newcastle, under Reid & Sons, hosts some of the most prestigious jewellery brands, including Roberto Coin, FOPE and our very own Mappin & Webb range.

Are you passionate for sales and for building professional relationships with clients?

Do you have Supervisor experience within a luxury retail environment? 

Can you support management with leading and motivating a sales team? 

Due to the success of an internal move, the fantastic team in Newcastle are looking for a new Supervisor! 

Our Sales Floor Executives are role models for the Mappin & Webb brand; dedicated team players with a passion for delivering excellent customer service to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the showrooms success by identifying, sharing and spreading best practise; developing and continually updating your product knowledge and jewellery expertise and sharing your passion about our wonderful products.

About you

  • Experience of leading / supervising a team
  • A great communicator with a natural flair for striking up conversation
  • A passion for delivering exceptional customer service
  • Excellent clienteling skills
  • Experience in the jewellery industry is desirable
  • Eager to learn and build on your retail and product knowledge
  • A flexible team player who is always ready to go the extra mile

About us

Mappin & Webb has been a cornerstone of English high society for over 240 years, and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery.   Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths' to Her Majesty The Queen and 'Silversmiths' to His Royal Highness The Prince of Wales.  Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches, to elegant silverware, glassware and bespoke lifestyle accessories.


Here at Mappin & Webb alongside a competitive salary our benefits also include sales related commission and staff discount. We have a dedicated internal training and development programme to nurture you through your career and make the most of your talent. Opportunities are endless!

Close map
Newcastle (R&S) - Mappin and Webb
23 Blackett Street, Newcastle, Newcastle Upon Tyne, UK, NE1 5BE
  • Location:
    Newcastle (R&S) - Mappin and Webb
  • Brand for Website:
    Mappin & Webb
  • Contract type:
    Permanent - Full Time
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