LSE 890.00 GBp  +0.23%18 August 202209:23 AM

The Watches of Switzerland Group Logo

Job description


Team Leader- Virtual Boutique

Team Leader - WoS

Are you looking for an exciting new challenge?

Do you possess strong communication skills and have an excellent work ethic to match?

Do you have exceptional communication and interpersonal skills?

Our Virtual Boutique opened in October 2020 and has gone from strength to strength. With the success since our launch in October and exciting new projects on the horizon, we are in the process of expanding the team significantly.

As a Team Leader, you will lead and motivate a team to engage with our clients via web chat software and use a professional and positive approach to deliver an exceptional high end service. Our Team Leaders are role models for the Watches of Switzerland Group brand; dedicated team players with a passion for delivering excellent customer service to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the Virtual Boutique's success by identifying, sharing and spreading best practise; developing and continually updating your product knowledge and expertise and sharing your passion about our wonderful products.


About you

  • Experience of leading / supervising a team
  • Self-driven, passionate and energetic.
  • A passion for delivering exceptional customer experience
  • Ability to quickly establish good working relationships with team members and customers.
  • Strong communications skills.
  • Motivated to reach and exceed targets
  • Problem-solving skills.
  • Knowledgeable of retail and the importance of providing exceptional client experience
  • A flexible team player who is always ready to go the extra mile


About us

We put our customers first and we love what we do

The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK with over 140 collective stores. The retail portfolio comprises of brands including Watches of Switzerland, Mappin & Webb and Goldsmiths. We have mono-brand boutiques in partnership with TAG Heuer, Omega Breitling and Tudor and you will find us at Heathrow airport with representation in Terminals 2, 3, 4 and 5 as well as Gatwick North Terminal.

The business began its exciting global expansion in 2017 with the acquisition of Mayors Jewellers – who have Stores across Florida and Georgia and a history dating back to 1910. Following on from this we have opened a Watches of Switzerland Store, Rolex, Breitling and Omega boutiques at the Wynn Resort in Las Vegas as well as a Watches of Switzerland Store in Soho, New York, the ground-breaking Hudson Yards Development in Manhatten and Boston.


Here at The Watches of Switzerland Group our benefits include profit related bonus and staff discount. We have internal training and development programmes to nurture you through your career and make the most of your talent. Opportunities are endless!

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London - North Row
36 North Row, Parliament House, London, England, W1K 6DL
  • Location:
    London - North Row
  • Brand for Website:
    Watches of Switzerland Group
  • Contract type:
    Permanent - Full Time
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