Job Description

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Aftersales Consultants are passionate about what they do! A team player with a keen eye for detail you will act as a guarantor of excellent ensuring our clients receive an exceptional experience in our Aftersales Department. Taking in repairs, ordering the required parts, and assisting clients in understanding their service warrantees you will be working closely with internal and external workshops to ensure aftersales orders are completed in good time and to the expected levels of service.

About you

• Highly organized with great attention to detail
• A passion for delivering exceptional client experience
• A great communicator with a natural flair for striking up conversation
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile
• Strong business acumen and an interest in fine watches 

About us

Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery.   Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb's master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb's Master Craftsman, Mark Appleby, was appointed and continues to hold this position.  This year he was involved in both the late Queen's State Funeral and the adjustments of the crowns for the coronation of King Charles III.

Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.

Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme 
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off 
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.