LSE 779.00 GBp  -1.14%23 September 202204:35 PM

The Watches of Switzerland Group Logo

Job description


Client Executive- Live Chat

Are you passionate about providing great customer services?


Do you want to be part of an exciting  new opportunity?


Are you looking for a career and not just a job?


We are looking for a Client Advisor to join our growing Virtual Boutique team based in our Oxford Street offices. This job would suit someone with great written and people skills. Your role will be to liaise with existing and potential customers by live chat, telephone and email to ensure their queries are answered accurately, promptly, and with expertise. Your job will involve a high-level of multi-tasking with an element of urgency as a result of the volumes that can arise.


We're looking for natural problem-solvers with the ability to relay information clearly to ensure the best possible customer experience. As a Client Advisor you will be the first point of contact and could possibly be the only contact a customer has with us, so it's important that you make the experience as positive  and memorable as possible.

What you'll do

  • Provide world-class customer experience, whilst responding to customer enquires
  • Understand the customer's current and futures needs through a consultative approach
  • Identify opportunities that will enhance our customers experience with us
  • Provide first contact resolution and create a positive experience for the customer
  • Be adaptable to the fast-paced environment whilst still maintaining high customer experience standards
  • Meet and exceed service targets and companies' goals


Who you are

  • Passionate about delivering an amazing customer experience
  • Experience in a customer service environment
  • Incredibly organised and detail-orientated, with outstanding critical-thinking and creative problem-solving skills
  • Exceptional communication skills, both written and verbal
  • A positive and high-energy attitude


About Us
The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK with over 140 collective stores. The retail portfolio comprises of brands including Watches of Switzerland, Mappin & Webb and Goldsmiths. We have mono-brand boutiques in partnership with TAG Heuer, Omega Breitling and Tudor.

In October 2020 we opened our Virtual Boutique in Oxford St, London and it has gone from strength to strength. With the success since our launch in October and exciting new projects on the horizon, we are in the process of expanding the team and are looking for passionate Client Advisor to join.

We put our customers first and we love what we do


The Virtual Boutique is open Mon-Sun from 7am until 10pm

Close map
London - North Row
36 North Row, Parliament House, London, England, W1K 6DL
  • Location:
    London - North Row
  • Brand for Website:
    Watches of Switzerland Group
  • Contract type:
    Permanent - Full Time
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