Job Description

Are you an excellent problem solver?

Do you have fantastic communication and interpersonal skills?

Are you able to think on your feet and remain calm under pressure?

Do you have strong IT skills and are you comfortable with new systems?

We have an opportunity for an Assistant to join our Customer Relations Team who is responsible for the handling and resolution of all day-to-day enquiries and complaints from retail customers you will ensure that the Watches of Switzerland Group's brand values and standards are delivered through an exceptional customer experience.

Providing support and guidance on customer issues raised whilst monitoring and checking current administrative process and procedures are followed you will make recommendations on how the customer experience and the service provided to customers can be enhanced.

About you

• Exceptional communication and interpersonal skills.
• Excellent IT skills.
• A natural problem solver able to use own initiative.
• Methodical, with a robust attention to detail.
• An ability to influence and inspire others.
• Highly self-motivated with a proactive, ‘can do' attitude.
• A professional approach and attitude.

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme 
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off 
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.