Job Description

Do you have a background in Client Experience within retail or hospitality?

Are you people focused and passionate for building relationships?

Can you support others to deliver exceptional service to clients?

Are you highly organised and also creative?

We have an exciting opportunity for a Client Experience Manager to join our Knightsbridge showroom and play a vital role to ensure our clients always receive an exceptional and memorable experience. 

As a Client Experience Manager, you will pro-actively anticipate the needs of the client so that a solution can be offered; personalising the delivery of the service to meet the specific needs of each client, displaying excellent problem-solving skills along with excellent communication and interpersonal skills.

About you

• A strong client-service background
• Internal and external relationship management
• Team management and development
• The ability to think on your feet and make quick decisions is essential
• A highly motivated self-starter with a “can do” attitude
• An inspirational role model with a passion for our products
• Exceptional communication and interpersonal skills

About us

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme 
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off 
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.