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Job description


Customer Relations Advisor

Are you an excellent problem solver?

Do you have fantastic communication and interpersonal skills?

Are you able to think on your feet and remain calm under pressure?

Do you have strong IT skills and are you comfortable with new systems?

We have a an opportunity for an Assistant to join our Customer Relations Team who is responsible for the handling and resolution of all day-to-day enquiries and complaints from retail customers you will ensure that the Watches of Switzerland Group's brand values and standards are delivered through an exceptional customer experience.

Providing support and guidance on customer issues raised whilst monitoring and checking current administrative process and procedures are followed you will make recommendations on how the customer experience and the service provided to customers can be enhanced.

About you

  • Exceptional communication and interpersonal skills.
  • Excellent IT skills.
  • A natural problem solver able to use own initiative.
  • Methodical, with a robust attention to detail.
  • An ability to influence and inspire others.
  • Highly self-motivated with a proactive, ‘can do' attitude.
  • A professional approach and attitude.

About us

We put our customers first and we love what we do

The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK with over 140 collective stores. The retail portfolio comprises of brands including Watches of Switzerland, Mappin & Webb and Goldsmiths. We have mono-brand boutiques in partnership with TAG Heuer, Omega Breitling and Tudor and you will find us at Heathrow airport with representation in Terminals 2, 3, 4 and 5 as well as Gatwick North Terminal.

The business began its exciting global expansion in 2017 with the acquisition of Mayors Jewellers – who have Stores across Florida and Georgia and a history dating back to 1910. Following on from this we have opened a Watches of Switzerland Store, Rolex, Breitling and Omega boutiques at the Wynn Resort in Las Vegas as well as a Watches of Switzerland Store in Soho, New York, the ground-breaking Hudson Yards Development in Manhatten and Boston.


Here at The Watches of Switzerland Group our benefits include profit related bonus and staff discount. We have internal training and development programmes to nurture you through your career and make the most of your talent. Opportunities are endless!

Close map
Braunstone - Leicester
3 Elland Road, Braunstone, Leicester, London, UK, LE3 1TT
  • Salary:
    Competitive + Benefits
  • Location:
    Braunstone - Leicester
  • Brand for Website:
    Watches of Switzerland Group
  • Contract type:
    Permanent - Full Time
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