LSE 892.50 GBp  +0.51%18 August 202209:19 AM

The Watches of Switzerland Group Logo

Job description


Customer Service Advisor- 3 Month Xmas Contract

Do you have experience working within a customer focused environment?

Do you have exceptional written communication and telephone manners?

Do you thrive within a team environment?

The role is responsible for the handling of all day to day enquiries from web and retail customers ensuring that The Watches of Switzerland Group's brand values and standards are delivered through a World Class customer experience. Assisting customers with their ordering experience, tracking products and taking payment for customer purchases, through email, click to chat and telephone.

The role provides support and guidance on issues raised by stores whilst monitoring and checking current administrative process and procedures are followed.

Principal Accountabilities

  • Answer customer calls, and emails in a professional and timely manner projecting the Company's professional image.
  • Work cross functionally with internal departments to locate stock in order to fulfil orders, refunds and exchanges.
  • Place orders by telephone, liaise with stores, special order teams and web despatch as necessary to ensure adequate supply and despatch of product for customer needs.
  • Communicating with customers via email, dealing with their queries and complaints in a positive and calm manner
  • Assisting clients with their ordering experience
  • Carry out tasks as directed by your senior customer service advisor or manager within agreed timescales and quality.
  • To always convey a professional image

About us

We put our customers first and we love what we do

The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK , with over 140 collective stores. The retail portfolio comprises of brands including Watches of Switzerland, Goldsmiths, Mappin & Webb. We have mono-brand boutiques in partnership with TAG 

Heuer, Omega and Breitling and a leading presence at Heathrow airport with representation in Terminals 2, 3, 4 and 5.

The business began its exciting global expansion in 2017 with the acquisition of Mayors Jewellers – who have Stores across Florida and Georgia and a history dating back to 1910. Following on from this we have opened a Watches of Switzerland Store, Rolex, Breitling and Omega boutiques at the Wynn Resort in Las Vegas as well as a Watches of Switzerland Store in Soho, New York and the ground-breaking Hudson Yards Development. Next on the agenda is Boston as well as American Dream, New Jersey.


Alongside a competitive salary our benefits also include sales related commission and staff discount. We have a dedicated internal training and development programme to nurture you through your career and make the most of your talent. Opportunities are endless!

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Braunstone - Leicester
3 Elland Road, Braunstone, Leicester, London, UK, LE3 1TT
  • Salary:
    Competitive + Benefits
  • Location:
    Braunstone - Leicester
  • Brand for Website:
    Watches of Switzerland Group
  • Contract type:
    Temporary - Full Time
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