LSE 892.50 GBp +0.51%18 August 202209:19 AM
Do you have experience working within a customer focused environment?
Do you have exceptional written communication and telephone manners?
Do you thrive within a team environment?
The role is responsible for the handling of all day to day enquiries from web and retail customers ensuring that The Watches of Switzerland Group's brand values and standards are delivered through a World Class customer experience. Assisting customers with their ordering experience, tracking products and taking payment for customer purchases, through email, click to chat and telephone.
The role provides support and guidance on issues raised by stores whilst monitoring and checking current administrative process and procedures are followed.
We put our customers first and we love what we do
The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK , with over 140 collective stores. The retail portfolio comprises of brands including Watches of Switzerland, Goldsmiths, Mappin & Webb. We have mono-brand boutiques in partnership with TAG
Heuer, Omega and Breitling and a leading presence at Heathrow airport with representation in Terminals 2, 3, 4 and 5.
The business began its exciting global expansion in 2017 with the acquisition of Mayors Jewellers – who have Stores across Florida and Georgia and a history dating back to 1910. Following on from this we have opened a Watches of Switzerland Store, Rolex, Breitling and Omega boutiques at the Wynn Resort in Las Vegas as well as a Watches of Switzerland Store in Soho, New York and the ground-breaking Hudson Yards Development. Next on the agenda is Boston as well as American Dream, New Jersey.
Alongside a competitive salary our benefits also include sales related commission and staff discount. We have a dedicated internal training and development programme to nurture you through your career and make the most of your talent. Opportunities are endless!
Corporate Social Responsibility
The Watches of Switzerland Group
Mappin & Webb
Watches of Switzerland
Learning & Development
Modern Slavery Act
Privacy Notice for Applicants
Watches of Switzerland Group PLC
Registered no.: 11838443
Registered address: Aurum
House, 2 Elland Road, Leicester,
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