LSE 1,002.00 GBp  -0.60%03 February 202305:07 PM

The Watches of Switzerland Group Logo

Job description


ER Caseworker

Do you have the ability to work effectively in a fast-paced environment with a flexible, can-do attitude?

Are you able to manage conflicting demands, prioritise effectively and work on own initiative with minimal supervision?

Do you have experience of working in an ER advisor or HR Advisor capacity managing complex employee relations cases?

Are you able to influence and challenge in a professional manner?

As the ER Caseworker you will support the Head of Employee Relations in planning and implementing key employee relations processes, policies, programmes and tools, and ensuring that policies and procedures are relevant and up-to-date and applied consistently and fairly across the Group.  The main focus of the role is to give commercially focused, expert advice to your stakeholder group and provide clear interpretation of (and contribute to the evolution of) HR policy on a wide range of subjects including discipline and grievance, performance, absence management and data subject access requests.  The role is also integral to building the confidence of leaders in employee relations to enable them to make informed decisions and achieve operational goals.

About You

  • Colleagues in the People Team will have access to material which is confidential or sensitive in some way. It is a condition of their employment that they use great discretion at all times and ensure that no confidential material is leaked from the department to unauthorised members of staff.
  • Work in accordance with the Data Protection Act 1998 and the UK GDPR to minimise potential data breaches and ensure that any issues of concern are reported to the Data Protection Officer.
  • Good understanding and significant practical experience of complex employee relations procedures and processes.
  • Demonstrable experience of working in an ER Advisor or HR Advisor capacity managing complex employee relations cases.
  • Experience of working in a diverse and challenging business with the ability to balance commercial and reputational risk whilst ensuring that we adhere to the organisation's values and do the right thing, always.
  • Customer-focussed and proactive.
  • Able to operate in ambiguity and advise in ‘grey areas' of employee relations.
  • Able to influence and challenge in a professional manner.
  • Strong coaching skills.
  • Must have up to date knowledge of employment law and its application.
  • Must be commercially astute, results driven and adaptable.
  • Able to manage conflicting demands, prioritise effectively and work on own initiative with minimal supervision.
  • Excellent team player with the ability to build effective team relationships.
  • Must have excellent written and oral communication skills and the ability to communicate with colleagues at all levels of the organisation.
  • Able to provide clear written and verbal advice to stakeholders.
  • Ability to work effectively in a fast-paced environment with a flexible, can-do attitude.

Rewards / Benefits

  • Employee Assistant Programme 
  • Holiday Purchase 
  • Healthcare Cash Plan 
  • Enjoy your Birthday off! 
  • Save as you earn 
  • Generous staff discount

About us

We put our customers first and we love what we do

The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK with over 140 collective stores. The retail portfolio comprises of brands including Watches of Switzerland, Mappin & Webb and Goldsmiths. We have mono-brand boutiques in partnership with TAG Heuer, Omega Breitling and Tudor and you will find us at Heathrow airport with representation in Terminals 2, 3, 4 and 5 as well as Gatwick North Terminal.

The business began its exciting global expansion in 2017 with the acquisition of Mayors Jewellers – who have Stores across Florida and Georgia and a history dating back to 1910. Following on from this we have opened a Watches of Switzerland Store, Rolex, Breitling and Omega boutiques at the Wynn Resort in Las Vegas as well as a Watches of Switzerland Store in Soho, New York, the ground-breaking Hudson Yards Development in Manhatten and Boston.


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Braunstone - Leicester
3 Elland Road, Braunstone, Leicester, London, UK, LE3 1TT
  • Salary:
    Competitive + Benefits
  • Location:
    Braunstone - Leicester
  • Brand for Website:
    Watches of Switzerland Group
  • Contract type:
    Permanent - Full Time
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