Job Description

We are seeking an experienced and dynamic Head of IT Operations to lead the infrastructure operations and service delivery teams. This is a key leadership role is pivotal in establishing a global IT service desk and aligning infrastructure & desktop teams globally.

You will also establish and drive Service Portfolio Management; working collaboratively with key stakeholders across the business to ensure that IT services align with business objectives and meet the expectations of both internal and external customers. ​

About You

• Minimum of 8-10 years experience in IT Operations, with at least 5 years in a leadership role.​
• Strategic planning, architectural design and roadmap development of hybrid-cloud, global infrastructure landscapes.​
• Budget ownership and investment planning cycle experience with a proven track record driving operational efficiencies ​
• Strong knowledge of the ITIL framework, and industry best practices.​
• Experience in building and scaling IT service delivery processes. ​
• Demonstrated ability to build, lead, and develop cross-functional teams.​

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme 
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off 
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn