Job Description

Do you have previous experience in an administrative role?

Do you have experience leading teams to deliver a great client experience?

Do you have excellent attention to detail and accuracy?

We are looking for a Pre Owned Administrator Team Leader to join our Pre-Owned team in Braunstone, Leicester. Responsible for a team of administrators focused on the end-to-end journey of Rolex timepieces the team leader ensures that the highest standards are maintained throughout the procurement and administration processes.

You are responsible for the assessment of all purchased watches, to ensure the condition and work required is consistent with the purchase details. You must be able to work accurately and concisely and have the ability to assess work of others with the intention to develop the skill level within the team. You should be able to develop your own solutions whilst maintaining the Group's professional image. You need to be able to provide a clear positive communication link between all parts of the business and to be forward looking in anticipating future challenges and opportunities and respond to these with effective planning.

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme 
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off 
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.