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Job description


Retail Aftersales Coordinator (3905)

Do you have excellent organisation and planning skills? 

Are you able to multitask and effectively prioritise? 

Do you have excellent problem-solving skills? 

Do you have an understanding of what exceptional customer service looks like? 

As the Retail Aftersales Coordinator you will support the Aftersales business operations, through the coordination of activities, updates and communication that will impact on the Aftersales within our showrooms and network of workshops. You will also provide support and advise to the management team to ensure the delivery of world class customer service to our showrooms and internal stakeholders. 

About you 

  • Great organisational and planning skills.
  • Ability to multi-task and effectively prioritise.
  • Analytical with excellent problem-solving skills.
  • Attention to detail and accuracy.
  • A proactive attitude to identify opportunities to improve current processes.
  • A great understanding of what exceptional customer service looks like.
  • Able to build effective relationships with key suppliers and colleagues.
  • Ability to work under pressure.
  • IT literate and highly numerate.
  • Strong skillset across Microsoft software (incl. Excel & Word).

About us

We put our customers first and we love what we do

The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK with over 140 collective stores. The retail portfolio comprises of brands including Watches of Switzerland, Mappin & Webb and Goldsmiths. We have mono-brand boutiques in partnership with TAG Heuer, Omega Breitling and Tudor and you will find us at Heathrow airport with representation in Terminals 2, 3, 4 and 5 as well as Gatwick North Terminal.

The business began its exciting global expansion in 2017 with the acquisition of Mayors Jewellers – who have Stores across Florida and Georgia and a history dating back to 1910. Following on from this we have opened a Watches of Switzerland Store, Rolex, Breitling and Omega boutiques at the Wynn Resort in Las Vegas as well as a Watches of Switzerland Store in Soho, New York, the ground-breaking Hudson Yards Development in Manhatten and Boston.


Here at The Watches of Switzerland Group our benefits include profit related bonus and staff discount. We have internal training and development programmes to nurture you through your career and make the most of your talent. Opportunities are endless!

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Leicester - Millfield House
Millfield House, Ervington Court, Meridian Business Park, Leicester, UK, LE19 1WL
  • Salary:
    Competitive + Benefits
  • Location:
    Leicester - Millfield House
  • Brand for Website:
    Watches of Switzerland Group
  • Contract type:
    Permanent - Full Time
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