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Job description


Retail Operations Manager - Goldsmiths (3800)

Do you have experience of all things compliance in a retail environment?

Have you got experience of cash and stock-control?

Do you have excellent organisational and planning skills?

Do you have strong relationship management and communication skills?

We have a brand new position in Goldsmiths, Birmingham Bullring for an Operations Manager. You will be an expert in your area of responsibility that is effectively the backbone of the Store. Ensuring it runs to exceptional standards from excellent presentation, cash and stock-control and all things compliance.  Acting as a focal point within the business, providing links between Sales teams and support services in the store. The pace is fast moving and dynamic, which requires outstanding performance against the required business KPIs to ensure a seamless support service to all clients.

The Operations Manager is expected to harness a working environment which encourages teamwork and energy by demonstrating strong leadership and excellent communication skills. Problem solving skills and the ability to think on their feet is essential.

About you

  • Previous operational experience in a retail environment
  • A great understanding and experience of store compliance
  • Experience of cash and stock-control
  • Strong organisational skills, with the ability to multitask
  • Excellent communication and interpersonal skills
  • Highly numerate, with the ability to analyse performance and make effective decisions to ensure KPI's are delivered
  • IT literate

About us

We put our customers first and we love what we do - big or small, diamonds, gold or silver.

Goldsmiths is a business with more than 230 years of tradition and experience. Our first showroom opened in Newcastle in 1778, and it's still trading on the very same site! Today, Goldsmiths is the one of the leading quality jewellers in the UK with showrooms in every major town and city from Aberdeen to the South coast, as well as five in Northern Ireland. We also operate the largest distribution network for Rolex, Cartier, Omega, Gucci and many other reputable watch brands.


Here at Goldsmiths, our benefits also include sales related commission and staff discount and we also have a dedicated internal training and development programme to support and nurture you through your career and make the most of your talent. Opportunities are endless!

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Birmingham Bullring - Goldsmiths
Unit SU706 Bullring, Birmingham, UK, B5 4BF
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