Job Description

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Sales Consultants are dedicated team players with a passion for delivering excellent client experience to ensure that everyone has an exceptional experience in our Rolex Boutiques

Here at Heathrow, we invite applications from all cultures, backgrounds, and experiences. We are proud of our diverse workplace and believe this has been the secret to our successful, thriving workplace where people from all walks of life can grow and thrive. Watches of Switzerland, we believe the personality and authenticity of our people sets us apart.

Our Heathrow Boutiques are a high volume, fast paced environment, which our teams thrive on and where you will work towards personal and team targets, ultimately playing a key role in the success of the store. We focus heavily on developing and our Sales Consultants are expected to continually update their product knowledge and expertise, whilst sharing their passion about our fantastic products. 

About you

• A positive, “can-do” attitude
• A passion for delivering exceptional customer service
• Experience within a consultative retail environment
• Motivated to reach and exceed targets
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile
• To be able to commit to shift work ranging from 5.15am to 10.00pm due to the opening hours of our Heathrow Boutiques - Shift patterns are 4 days on 2 days off which consists of  2 earlies, 2 late and 2 off

About Us

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme 
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off 
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this