Job Description

Are you an experienced retail Store Manager with exceptional leadership skills?

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Store Managers are inspirational role models who play a key role in leading, motivating and developing a team to deliver excellent customer service; ensuring that everyone has an exceptional experience in our Mappin & Webb Showrooms. An ambassador for the brand you, will be change orientated and strategic with a strong background in retail management. An impressive record of business development and with excellent people skills you will help to drive the business forward, sharing your passion about our fantastic products.

About you

• A great leader with a natural flair for leading and developing a high performing team
• A proven track record in retail management
• Commercially aware
• People, sales and customer focused delivering an excellent client experience to all
• An inspirational role model with a passion for our products
  
  

About us

About us

Since 1929 FOPE has been combining heritage and future craftsmanship and innovation and luxury and discretion. 

The history of FOPE is rooted in the Italian goldsmith tradition. It was 1929 when Umberto Cazzola opened an artisan workshop in Vicenza, a city with a rich heritage of knowledge related to the jewellery world. With the same pioneering spirit, his son Odino transformed the workshop into an avant-garde factory and invented the expanding watch straps, while his grandchildren Umberto and Ines created the iconic Novecento mesh and patented the Flex'it technology. The fourth generation, with Giulia, achieved international success and witnessed the stock market listing of the family business, a brand that has succeeded in reinterpreting Italian craftsmanship through design and innovation, bringing its gold, diamond and gemstone jewellery all over the world.

The Watches of Switzerland Group is a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme 
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off 
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay
  
  

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn

Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme 
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off 
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay
  
  
  

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.