- Salary:Competitive + Benefits
- Location:155 Regent Street - London
- Business Area:Watches of Switzerland
Aftersales Manager (13299)
Job Description
Our Aftersales Managers are committed and client-focused leaders who play a vital role in supporting our Showroom Managers and Directors in delivering an exceptional aftercare experience. Acting as an ambassador for the brand, you will bring strong leadership, retail expertise, and product knowledge to ensure every client interaction reflects the luxury experience we are known for.
With a passion for excellence and a collaborative, hands-on approach, you will support, guide, and develop the Aftersales team to meet business objectives and uphold the highest company standards.
About you
- Experience of leading a team to deliver operational excellence, measured by KPIs and targets
- Experience of coaching or helping others to develop and improve performance
- Excellent planning and organisational skills
- Demonstrate improvements to processes and operational efficiency
- IT literate and experience of delivering administration tasks through company systems and processes
- Experience of learning systems, processes and procedures to use them to a high standard
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn
Benefits
