Job Description

Are you passionate about providing great client experience?

Do you want to be part of an exciting new opportunity?

Are you looking for a career and not just a job?

We are looking for a Client Executive to join our growing Virtual Boutique team based in our Leicester Support Centre. This job would suit someone with great written and people skills. Your role will be to liaise with existing and potential clients by live chat, telephone, and email to ensure their queries are answered accurately, promptly, and with expertise. Your job will involve a high-level of multi-tasking with an element of urgency as a result of the volumes that can arise.

We're looking for natural problem-solvers with the ability to relay information clearly to ensure the best possible client experience. As a Client Executive you will be the first point of contact and could possibly be the only contact a client has with us, so it's important that you make the experience as positive and memorable as possible.

About You

• Passionate about delivering an amazing client experience
• Experience in a client service environment
• Incredibly organised and detail-orientated, with outstanding critical-thinking and creative problem-solving skills
• Exceptional communication skills, both written and verbal
• A positive and high-energy attitude

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme 
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off 
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn