Content Manager

Salary:
Competitive + Benefits
Location:
Carlton Park - Leicester
Business Area:
Watches of Switzerland Group

Content Manager (13424)

Job Description

As the Content Manager, you will develop and deliver the content strategy across the Watches of Switzerland Group brands, creating client-centric content that drives awareness, engagement, consideration, sales and loyalty across owned marketing channels.

You will lead the social media, CRM, influencer marketing and tactical showroom content programmes, developing compelling brand storytelling for both Group and partner brands while ensuring a consistent, premium client experience across all touchpoints. Working closely with retail and support teams, you will oversee content planning, execution and performance, maintaining clear ownership and alignment across channels. You will also manage agency partners, analyse performance data and reporting, and use insights to continuously optimise content strategies in response to channel developments, competitor activity and emerging technologies.

About You

Significant experience in content marketing, CRM and social media management
Proven track record of delivering successful multi-channel content campaigns
Strong understanding of client engagement, retention and lifecycle marketing
Experience managing content calendars and campaign delivery
Ability to analyse performance data and translate insight into action
Strong stakeholder management and communication skills
Experience managing agencies and external partners
Great communications skills, written and verbal
Foresight to anticipate issues, set priorities and proactively develop strong relationships both internally and externally

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

Holiday Purchase Scheme
24/7 Employee Assistance Programme
24/7 Virtual GP service
Share Save Scheme
Enjoy your Birthday Off
Free Wellbeing Tools
Generous Discount Scheme
Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

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