Job Description

We have an exciting opportunity for an experienced senior leader to join us as Head of Retail. In this pivotal role, you will drive growth, operational excellence, and elevate brand presence across all retail locations.

As a leader of leaders, you will inspire Regional and City Directors, setting the standard for execution, collaboration, and people leadership. You'll take full ownership of the fascia's performance, overseeing showroom operations and delivering results through strategies that maximise sales, profitability, and client experience.

This role is critical in partnering with senior leaders across the UK business, representing both fascia and wider retail needs while nurturing brand relationships and fostering a high-performance culture.

About You

• Significant experience of a senior leadership role within retail/luxury hospitality, managing a team of senior managers.
• Proven track record of successfully leading and managing multi-location operations on a national scale and delivering commercial success.
• Strong business acumen, with a deep understanding of  financials, KPIs, and profitability drivers.
• Excellent leadership, communication, interpersonal, and team management skills, with experience in managing senior-level individuals, including experience in leading and motivating high-performing teams
• Strategic thinking ability, with the capacity to develop and execute effective strategies.
• Customer-centric mindset, with a passion for delivering exceptional customer experiences.

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK  and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK and the US, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme 
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off 
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. 

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn