Job description


Repairs Specialist - 20 Hours (2198)

Aftercare / Repairs Consultant

Our Aftercare / Repairs Specialists are passionate about what they do! A team player with a keen eye for detail you will act as a guarantor of excellent ensuring our clients receive an exceptional experience in our Aftercare Department. Taking in repairs, ordering the required parts and assisting clients in understanding their service warrantees you will be working closely with internal and external workshops to ensure aftersales orders are completed in good time and to the expected levels of service.


About you

Able to commit to 20 hours, Monday to Friday, 10.00am - 2pm

A positive, “can-do” attitude

Organised with a keen eye for detail

A passion for delivering exceptional customer service

Experience with handling after sales and repairs

Excellent time management

A great communicator with a natural flair for striking up conversation

Eager to learn and build on your retail and product knowledge

A flexible team player who is always ready to go the extra mile

Strong business acumen and an interest in fine watches

About us

Our world is one of horological obsession. A place where luxury prevails and our clients’ needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand for everything, from finding the perfect luxury watch to revealing some of the latest pieces from the world’s most prestigious brands. Our bespoke VIP services allow clients to book an appointment to view selected pieces, in an environment tailored to their own personal needs as well as offering an all-encompassing suite of watch servicing and repairs.


Here at Watches of Switzerland, alongside a competitive salary our benefits also include sales related commission and staff discount. We have a dedicated internal training and development programme to nurture you through your career and make the most of your talent. The opportunities are endless!

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Fenchurch Street - London
125/126 Fenchurch Street, London, UK, EC3M 5DF
  • Location:
    Fenchurch Street - London
  • Brand:
    Mappin & Webb
  • Contract type:
    Permanent - Part Time
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